What are the news at Futura? Current stories about customer projects, interesting partnerships and more activities at Futura in short notes.
Successful first joint appearance of Futura Retail Solutions and Function One in Hong Kong: The new sales partner of the Hamburg-based system provider is headquartered in the metropolitan city on the south coast of the People's Republic of China. The partners joined forces to prepare their appearance at the international trade show “Retail Asia Expo 2017” in Hong Kong, which meant three days of working full speed on promoting retail technology. Futura's CEO Vanjo Wandscher: “The exhibition visitors knew exactly where they were headed and we had a constant stream of retailers who wanted to talk to us. Many visitors were particularly interested in our digital POS with omnichannel capability.”
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Futura retail management software is represented on all continents and has already been installed in more than 20 languages. The Hamburg-based system provider has now gained a new sales partner for the Chinese market. The company Function One is headquartered in Hong Kong and can advise customers both in English and in Mandarin. It is planned to make a first joint appearance at the international trade show Retail Asia Expo 2017. One of the three central topics of the international retail exhibition in Hong Kong will be the latest retail technology.
After analysing the five intensive days at the EuroShop 2017 retail trade fair, Futura Retail Solutions AG strikes a positive balance. “Feasibility and the practical approach to omni-channel and digitalisation solutions topped the list of questions many of our visitors asked”, says Christian Jürs, CSO of the Hamburg-based company. “As we do not only stand out for our top class software but also for our long years of experience gained in various projects in the retail environment, we had many specific and in-depth discussions.”
Expanding discount department store group T J Hughes, which specialises in premium brands and quality products at low prices, has replaced its legacy retail systems with the popular Futura EPOS and retail management solution to modernize systems and optimise performance as the group expands.With some 900 staff and 17 stores across the UK, the Liverpool-based retailer, a much-loved Merseyside institution, added three stores towards the end of 2015 and will continue its expansion this year. New store openings are already planned from June onwards in St Helens on Merseyside and Maidstone in Kent, with others to follow. Futura has been deployed in store across some 190 tills and with 25 users at head-office to provide a robust and modern retail environment, capable of supporting the company’s omni-channel business model. Full story: Futura UK, Futura Retail Solutions Ltd.
It is known as a high-tech location in the south of Hamburg and will become the new headquarters of Futura Retail Solution AG as of September this year: channel hamburg, a modern ensemble of buildings with a maritime flair, between the channels of the Harburg district of Hamburg. The new location, in immediate proximity to the suburban railway and the university, should render the growth-oriented software company even more attractive as an employer. Futura's CEO Vanjo Wandscher: “The central location in Hamburg-Harburg, with excellent links to the local public transport network, will further enhance our attractiveness as an employer. The close proximity to the Hamburg University of Technology enables us to show career starters which opportunities we can offer to people starting off in work.”
British menswear brand Steel and Jelly, previously available only through selected retail partners, has opened its first flagship store in Birmingham’s new Grand Central shopping centre. Steel and Jelly has selected the Futura EPOS and retail management platform with the goal of supporting future expansion at key shopping destinations and to guarantee real time integration instore and online. Steel and Jelly, which is transitioning its business from a wholesale model to go direct to customers, expects to open at least two more outlets this year, potentially in Bristol and London, to complement its growing online business. The company selected Futura “as a more in depth and complete solution compared to many other EPOS offerings” and one that is fully scalable - more than capable of supporting the brand’s expansion plans.
Celebrated global lifestyle designer brand Santoro, has selected the popular Futura retail management and EPOS solution to spearhead its move onto the UK retail high street, with the opening of its first store in Bath’s Milsom Street.With over 60 international design awards, Santoro’s range of gifts and design-led apparel has previously only been available via boutique spaces in independent and high end retailers such as Harrods, or under license. The move on to the UK high street with its own retail presence celebrates the brand’s 30th anniversary.
The Austrian Bründl Sports Group will modernise their IT processes with Futura software. All of the sports retailer's 23 branches will in future be controlled via the Futura4Retail retail management system. And the Futura4POS EPOS solution will help to enhance the point of sale experience. Christoph Bründl, owner: “We've worked with an international consulting firm and have radically analysed all our current processes and procedures with a critical eye. We made a call for tender on the basis of our new target processes and found that Futura4Retail is the best solution for our needs. The best-in-class retail management and logistics solution and hence operative excellence in our processes and in the company will be vital in the future.” The successful retail business is represented at seven top locations in Austria, among which are international holiday destinations such as Kaprun, Zell am See as well as popular skiing destinations like Ischgl, Mayrhofen or Saalbach.
Futura Retail Solutions, which numbers leading UK and international lifestyle brands like Cath Kidston, Saltrock and Oliver Bonas among its biggest users as well as many smaller start-up brands, had put the focus squarely on boosting customer experience in-store and online at this year’s RBTE on 9-10 March at Olympia. Futura showcased their suite of web service based API’s, supporting real time live data feeds for product and stock information, order processing and customer data, with click and collect, gift card redemption and other features to provide a seamless customer experience, whether online or in-store.
The reader of the German magazine Business:Handel voted Futura’s new tablet solution SalesAssistant as the best innovation in the category Multichannel and gave the award in Gold.
In modern omnichannel retail environments store staff needs new tools to reduce the gap between online and brick-and-mortar stores. This describes the focus of the new mobile tablet solution from Futura. Store sales people have direct access to real-time stocks from all stores, central warehouse and from the online assortment of the retailer and can offer the most common omnichannel functions like Click&Collect and Click&Reserve. Additionally the system can recommend items and performs the full suite of clienteling.
The Krieger Group started a project to renew the infrastructure at the Point-of-Sale and decided to implement Futura4POS in all furniture stores of the Group in Germany. The most well-known brands within the Krieger Group are Möbel Höffner, Möbel Kraft and Sconto SB. A pilot system will be installed in May in one of the 19 Höffner furniture stores.
Karnevalswierts, expanding specialist for fancy dresses and costumes for carnival, relies on Futura's retail management system and POS stations. The family-owned company based in the Netherlands (Heerlen) has equipped their eight branches in the carnival strongholds from Würselen, Cologne to Münster with 5 to 11 Futura4POS systems each. Roll-out in their new shop in Essen has just been completed. The large collection of high-quality fancy dresses and costumes in all sizes and accessories is managed by the Futura4Retail retail management software.
Futura Retail Solution AG brings the year 2015 to an end with an award from an US American business magazine. The Retail CIO Outlook magazine has listed the company based in Stelle near Hamburg among the “Top 10 Retail Management Systems Solution Providers 2015”. The magazine publishes a yearly list of companies which they regard to be at the forefront of providers of the best retail management solutions and which are therefore likely to influence the market. In an interview with Futura's CEO Vanjo Wandscher, Retail CIO Outlook talks about the range of products and solutions Futura offers.
Expanding fashion brand Cath Kidston, which recently bought its Japanese franchise business of 27 stores back from Sanei International, has consolidated its Japanese retail network utilising Futura’s multi-lingual global EPOS solution.
Implementing new systems and hardware overnight, to ensure business continuity and uninterrupted trading for Japanese customers, was a key requirement for the UK-based management team. Futura4POS was selected because it provides an advanced real-time, multi-lingual, hardware independent retail environment, with the ability to roll out and update from Cath Kidston offices in the UK, in turn limiting the requirement for significant in-country overheads.
A new Futura customer on the international market is the gentlemen's outfitter Bleu Homme in Croatia. The trade name Bleu Homme stands for high-quality, easy-care shirts and accessories for men. The fashionable assortment is sold in the shop in the City Center in Srebeno (near Dubrovnik), through their own online shop and will shortly also be available in a new branch in Zagreb. The Futura4Retail retail management system manages the stock data, Futura4POS is used at the point of sale.
Prof. Dr. Siegfried Jacobs (photo) prepared the 50 or so participants of the 2-day Futura omnichannel event in Stuttgart and Stelle for the basics of omnichannel retailing with the latest analyses. The Managing Director of the German association of the textile retail trade (BTE) pointed out the motives for the omnichannel orientation of retailers, also making it clear that online retail exists and cannot be ignored. But Jacobs also called attention to those customers who research product information online before buying at the local store (ROPO effect).
With a new and innovative solution for the retail business, Futura intends to take on the challenge of another product competition among service providers for retail. The list of winners of the past years ranges from “ConCardis and Futura Retail through IBM to Telefónica and WincorNixdorf”, writes the editor-in-chief of the 'Business:Handel' magazine in a letter. She's referring to the “top retail product” awards granted by the editors in the annual competition. Two Futura products have recently been chosen as the best products in their class by the judging panel and readers of the business magazine for retail in Germany. In the “Efficiency” category, Futura4Hybrid was presented with the gold award in 2013.
The news of the merger of 99p Stores, a long standing Futura customer, with rival Poundland, has put the spotlight firmly on the growing success of the fixed price retail model. Alongside Lifestyle and Fashion brands, this specialist retail sector has found plenty of reasons to go with Futura’s retail platform.
The UK’s newest player in this sector, Max 99p, which has plans to open 10 to 12 stores per year for the next three years, has switched to Futura’s EPOS and head office retail management software because they needed a robust solution capable of supporting the management team with timely and accurate business information and, just as importantly, one which would scale easily as the brand grows.
Sometimes an innovation comes along that’s so obvious you wonder why it hasn’t been done before. yReceipts, which delivers email receipts direct from the till, falls straight into that category. It’s certainly worth a closer look.
It’s one of the simplest ways to add value to your customer experience and at the same time encourages customer interaction beyond the store. You can use it to automatically promote offers and related products, and it is straightforward to implement with your Futura EPOS platform. yReceipts makes the whole process paperless.
Stock replenishment is an operation that consists in making the stock full again in order to avoid stock-out. Replenishment is typically initiated by a backorder passed to a supplier or to a manufacturer, possibly sent through EDI. With Futura you get sophisticated stock control with real-time data so you can improve forecasting and buying decisions, balance stock across your business, monitor supplier performance, and run 'live' stock enquiries from the till. Futura's strength lies in helping you get your stock allocations accurate the first time to reduce markdowns, live replenish to meet actual need in store, as quickly as possible, and dynamic automatic replenishment to maximize your sell through.
Amongst the many benefits Futura brings to a retail business this shows Futura supporting a business growing from a small start to a much larger business, as Lovisa has. Check out this link to see how Lovisa is set to continue their growth: http://ow.ly/RCl7e
North Devon-based lifestyle brand Saltrock, which set out selling T-shirts with surfing motifs, has gone live with a new EPOS and head office retail management system from Futura Retail Solutions. The new system will help the brand drive performance across an expanding store network nationally and at the same time support strong UK and International online sales Saltrock, which showcases six new collections a year and expects to expand its existing 40 stores to nearer 75 next year, required a robust multi-channel solution capable of supporting the growing needs of the business and linking both warehouse and online operations in a cohesive enterprise solution.
From a small computer shop in 1975 to a large software house in 2015. In an interview, Vanjo Wandscher, CEO of Futura Retail Solution AG, tells us what company culture has to do with continuity and why he decided so early to initiate a generation change for their software solutions. With regard to the development in retail Wandscher comments: “10 years from now, our customers will still have stationary stores but these will be different from what they are today.” Futura's customers will then be among those who “have successfully met the challenges of the digitisation of business processes”.
Morleys Stores, the London-based independent department store group, is extending its Futura retail POS and Head Office solution to integrate systems at its latest store acquisition, Camp Hopson of Newbury in Berkshire.
Founded in 1921, Camp Hopson joins seven other independent department stores under the Morleys Group, including its flagship store Elys of Wimbledon and is expected to help push group sales beyond the £100 million mark for the first time.
Shopping all over Europe just with a single gift card: this objective of the Dutch supplier fashioncheque is now also supported by German developers of POS software. The strategic partnership with Futura Retail Solution AG based in Stelle near Hamburg was formed to make the fashioncheque system available to retailers in the German-speaking markets. Introduced in the Netherlands in 2008, this gift card for fashion and lifestyle stores is already accepted in more than 10,000 stores, fashioncheque says.
A new product concept is serious about supporting sales with mobile devices: the mobile “Futura Sales Assistant” solution is not only being developed to bring online functionality to the stores but will also offer merchandise management features. “We are currently developing a virtual sales assistant for the sales floor in cooperation with one of our customers”, says Vanjo Wandscher, CEO of Futura Retail Solution AG, based in Stelle near Hamburg.
With China being one of the fastest growing retail markets in the world, expanding global lifestyle brand, Cath Kidston, has opened a two story store in Shanghai’s most famous upscale shopping street, Huai Hai Road to be its flagship in China. This is the fourth Cath Kidston store in Shanghai to be powered by the new Futura4POS international EPOS and merchandise management solution.
The new Huai Hai Road store links directly to the UK head office and branch network to provide managers with a real time view of the business in different time zones - an essential ingredient for managing an omni-channel business across an international estate. Replenishment for all the China stores is handled by Futura’s head office solution, which automatically replenishes store stock from the UK and Hong Kong.
The name Vorwerk is synonymous with superior products – and with direct sales. The family enterprise with 130 years of tradition is equally committed to innovative technologies and multichannel sales strategies. Highly modern robot vacuum cleaners have been added to the range of “Kobold” products. And the company has started in 2011 to establish a multichannel system to support the well-established method of direct sales by personal sales advisers. Vorwerk shops, one building block of this strategy, now rely on the Futura4POS point-of-sale software.
RFID systems have successfully been integrated in all of Marc O'Polo's - national and international - retail stores. One of their partners in the implementation of the process optimisation is Futura Retail Solution AG. The RFID radio technology enables Marc O’Polo to track their products from the factory right through to the shop counter. On items coming with an RFID tag, the data stored on the chip can be read out wirelessly, without any visual or physical contact.