Phone Icon+49 (0) 40 - 570 103 0
+41 (0) 44 - 925 35 00

Customer story Joy

Stronger merchandising & inventory control as Joy transitions to Futura

With system implementation completed in record time, just four weeks from initial customisation and data migration through to full operation, the new real-time solution will support enhanced customer interaction at the till, live transaction and stock visibility across the business, with improved management control.

Immediate benefits

“New inventory management, merchandise planning and automated stock controls have delivered immediate benefits,” enthuses Darina O’Connor, Merchandiser at JOY. “It’s great – our favourite part of the system.  With full stock visibility across the business, it’s accurate, easy to manage and simple to update.”

 

“Recommended reordering in place of manual purchase orders is particularly powerful, reducing our workload by 60% or more, freeing up time for more effective stock management decisions to optimise sales. It means store staff have more time to spend on customer service too,” O’Connor continued.

Efficient and time-saving

Automated stock replenishment and the ability to dynamically set minimum and maximum stock levels add further time saving and accuracy. “These are fantastic, making every day merchandiser routines more productive, delivering greater confidence in allocating or replenishing stock and with it greater accuracy, helping to minimise over-ordering and costly markdowns,” O’Connor added.

Improved goods-in processes and automated inter-branch transfers are also helping to save time and improve stock management across the business. “We can now rely on system intelligence to decide when to move stock to where it’s selling best. This enables us to follow the trend and improve brand perception in terms of availability.  And it’s also improving our cash flow,” she said.

Futura was selected based on earlier experience of its flexible merchandising capabilities and transitioning rapidly to the new system, including data migration, training and installation, has been a key requirement.

Futura’s development team worked side by side with JOY to guide them through the process, first customising the system to map business processes and data structures, including product hierarchies and then loading core data. This included a product file of 55,000 items and sales history covering two years. With training completed for head office staff and store managers as well as JOY’s lead trainer the new system went live in June.

JOY has also implemented Futura’s Gift Card module, benefiting from the fact that it is integrated in the one system and not using an external third party.

Important data at a glance

Futura’s Business Intelligence tool Analyser with customised trade pack reports and management dashboards is also providing at-a-glance performance information covering branch, department and category data, with weekly trade reports and comparative information for previous time periods and year to date.  Together with department line prints covering product details and history the team now have a clear picture of the business to drive accurate decision making.

“Futura is the best fit for our business at this time, and switching has already delivered significant benefits”, O’Connor says. “Automation has reduced the workload, freeing up time for more effective tasks and with real-time stock visibility we can respond faster to customer trends, spot opportunities and optimise sales to improve brand availability and service.”

As to future developments, JOY is in the process of switching to a new web platform and will soon take advantage of the benefits offered by Futura’s web integration software to fully integrate item, transaction and customer data within one system.  Integrating the brand’s wholesale warehouse is also work in progress.

More Info

Point of sale

Learn more about our cash software.
More info

References

Get to know our references.
More info

Company

Learn more about the company Futura.
More info

News

News from Futura.
More info


We are here for you!

 

Helpdesk

Germany Tel.: +49 (0) 40 / 570 103 - 112

Switzerland Tel.: +41 (0) 44 / 925 35 - 35

Consulting

Germany Tel.: +49 (0) 40 / 570 103 - 110

Switzerland Tel.: +41 (0) 44 / 925 35 - 00

Contact us

Request demo

Request now

 

Futura international: Europe | Asia | Africa | Australia | North america

Sign up for our free newsletter!

 

Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.
Ok